Frequently Asked Questions (FAQs)

What type of products do you sell?

juaana offers a curated selection of women’s fashion and apparel, featuring stylish products designed for everyday wear and special occasions.

Where do you ship?

We currently ship within the United States only.

International shipping is not available at this time.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or U.S. public holidays.

How long does shipping take?

After shipment, standard delivery usually takes 5–7 business days.

Delivery times are estimates and may vary depending on the destination, weather conditions, or carrier-related delays.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking information provided to monitor your shipment’s delivery progress.

What is your return policy?

We accept eligible returns within 30 days of delivery, provided the items are:

• Unused and unworn
• In their original condition
• Returned with original tags and packaging intact

Some items, including final sale items, may not be eligible for return. Please review our Refund & Returns Policy for complete details.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Do you offer exchanges?

Yes. Exchanges for a different size or color may be available depending on product availability.

Please contact us before returning an item to request an exchange.

What payment methods do you accept?

We accept secure online payments through trusted payment providers.

Available payment options are displayed at checkout.

Is my payment information secure?

Yes. Our website uses SSL encryption, and payments are processed securely through third-party payment providers.

We do not store full credit card details on our servers.

How can I contact customer support?

If you have questions about our products, orders, shipping, returns, or store policies, please contact our customer support team.

Need Help? Contact Us

juaana

Address: 13 Main St E, Wartrace, TN 37183, United States
Email: support@juaana.com
Phone: +1 931-205-1683

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (CST)
Saturday – Sunday: Closed