This Payment Policy explains how payments are handled on the juaana website. We aim to keep the payment process secure, transparent, and straightforward for all customers.

1. Accepted Payment Methods

We accept secure online payments through trusted payment providers.

Available payment options may include:

• Major credit cards
• Debit cards
• Other payment methods displayed at checkout

All orders must be paid in full at the time of purchase.

2. Payment Security

Our website uses SSL encryption to help protect customer information during checkout.

• Payments are processed securely through third-party payment processors.
• We do not store full credit card details on our servers.

These measures help reduce the risk of unauthorized access to sensitive payment information.

3. Pricing & Currency

• All prices are listed in U.S. Dollars (USD).
• Product prices and applicable charges are clearly displayed during checkout.
• Any applicable taxes or shipping fees are shown before the order is confirmed.

We do not add hidden fees after checkout.

4. Order Confirmation

Once payment has been successfully processed:

• Customers will receive an order confirmation email.
• Orders are processed and shipped after payment confirmation.

If you do not receive an order confirmation, please contact us for assistance.

5. Payment Issues or Declines

If a payment fails or is declined:

• Verify your card details and billing information.
• Make sure your payment method has sufficient funds or available credit.
• Contact your payment provider if the issue continues.

juaana is not responsible for delays caused by payment authorization or payment-provider issues.

6. Fraud Prevention

To help protect our customers and business, we may review orders for fraud prevention and verification purposes.

We reserve the right to:

• Delay order processing while verification is completed.
• Cancel transactions that appear unauthorized or suspicious.

Customers may be contacted to confirm order or billing information when necessary.

7. Policy Updates

We may update this Payment Policy from time to time to reflect operational or legal changes. The latest version will always be posted on this page.

Need Help? Contact Us

If you have questions about payments or billing, please contact us:

juaana
Address: 13 Main St E, Wartrace, TN 37183, United States
Email: support@juaana.com
Phone: +1 931-205-1683

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (CST)
Saturday – Sunday: Closed