This Privacy Policy describes how juaana collects, uses, and protects your personal information when you visit or make a purchase from our website. We respect your privacy and are committed to handling your information responsibly and transparently.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address

Order Information

• Purchase details
• Order history
• Transaction records

Payment Information

Payment information required to complete purchases is processed securely by third-party payment providers.

We do not store full credit card numbers on our servers.

Technical Information

We may automatically collect certain technical information, such as:

• IP address
• Browser type
• Device information
• General website usage data
• Information necessary for website functionality and security

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

• Processing and fulfilling orders
• Sending order confirmations and shipping updates
• Responding to customer service inquiries
• Providing and improving our website and services
• Improving website performance and user experience
• Preventing fraud and maintaining website security
• Complying with applicable legal obligations

We do not sell or rent customer personal information to third parties.

3. Cookies & Website Technologies

Our website may use cookies and similar technologies to:

• Support essential website functions
• Maintain website functionality
• Improve performance
• Understand general visitor behavior
• Help provide a better user experience

You may adjust or manage cookie settings through your web browser. Disabling certain cookies may affect some website functionality.

4. Information Sharing

We may share personal information with trusted service providers when necessary to operate our business, including:

• Payment processors
• Shipping and delivery carriers
• Website hosting and technology providers
• Service providers that help us operate and maintain our website

These providers are expected to handle information responsibly and use it only as necessary to provide their services or fulfill legitimate business purposes.

We may also disclose information when required by applicable law, legal process, or to protect our rights, customers, website, or business.

5. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, disclosure, alteration, or destruction.

These measures may include encryption, secure systems, and limited access controls.

However, no online transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, process transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When information is no longer needed for these purposes, we may securely delete or otherwise dispose of it where appropriate.

7. Your Rights

Depending on applicable laws, you may have rights regarding your personal information, which may include:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate or incomplete information
• Requesting deletion of personal information, subject to applicable legal or business requirements
• Asking questions about how your information is collected and used

Requests can be made by contacting us using the information provided below.

8. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

These third parties may have their own privacy policies and practices. We are not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage customers to review the privacy policies of third-party services they use.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can review and take appropriate action.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The most recent version will always be posted on this page. We encourage customers to review this page periodically for any updates.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

juaana
Address: 13 Main St E, Wartrace, TN 37183, United States
Email: support@juaana.com
Phone: +1 931-205-1683

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (CST)
Saturday – Sunday: Closed