FAQs

Frequently Asked Questions (FAQs)

1. Where is Juaana located?

Our business is located at:

Juaana
9721 Irvine Center Drive
Irvine, CA 92618
United States

2. How can I contact customer support?

You can reach us using the following methods:

Email: support@juaana.shop

Phone: +1 (239) 312-2960

Our support team typically responds within 24–48 business hours.

3. Where do you ship?

Currently, we ship to addresses within the United States only.

At this time, international shipping is not available.

4. How long does shipping take?

Order Processing: 1–2 Business Days
Standard Shipping: 3–7 Business Days

Delivery times may vary due to weather, holidays, or carrier delays.

5. How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number and tracking link (when available).

6. What payment methods do you accept?

We accept:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay

7. Can I cancel or change my order?

If your order has not yet been processed, please contact us as soon as possible.

Once an order has been shipped, it cannot be canceled or modified.

8. What is your return policy?

We offer a 30-day return policy.

Eligible items may be returned within 30 days of delivery, provided they are unused, unworn, and in their original condition with tags and packaging.

Please see our Refund & Returns Policy for complete details.

9. When will I receive my refund?

Once your returned item has been received and inspected, approved refunds are typically processed within 5–10 business days to your original payment method.

Your bank or payment provider may require additional processing time.

10. What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery and include:

Your order number
A description of the issue
Clear photos of the item and packaging

We'll review your request and provide an appropriate solution as quickly as possible.

11. Is my payment information secure?

Yes.

All payments are processed through secure, encrypted payment gateways using SSL (Secure Socket Layer) technology.

Juaana does not store your complete credit or debit card information.

12. How do I know my order was successful?

After completing your purchase, you'll receive an order confirmation email.

If you don't receive it, please check your spam or junk folder or contact our support team.

13. Do you sell authentic products?

Yes.

We are committed to offering quality products that meet our standards. Every order is carefully inspected before shipment.

14. How can I contact Juaana?

Juaana

Website: https://juaana.shop

Address:
9721 Irvine Center Drive
Irvine, CA 92618
United States