Terms of service

Welcome to Juaana. These Terms of Service ("Terms") govern your use of our website and the purchase of products from https://juaana.shop. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

2. Products and Availability

We make every effort to ensure that product descriptions, images, prices, and availability are accurate.

However, we reserve the right to:

  • Modify product information without notice
  • Correct pricing or typographical errors
  • Limit product quantities
  • Discontinue products at any time

Product images are for illustration purposes only. Actual colors may vary depending on your device's display.

3. Pricing and Payment

All prices are displayed in U.S. Dollars (USD).

We accept secure payments through trusted payment providers.

Orders will only be processed after payment has been successfully authorized.

If payment cannot be verified or is declined, we reserve the right to cancel your order.

4. Order Acceptance

After placing an order, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of your order.

We reserve the right to refuse or cancel any order for reasons including:

  • Product unavailability
  • Pricing errors
  • Suspected fraud
  • Violation of these Terms
  • Payment verification issues

If your order is canceled after payment has been received, a full refund will be issued.

5. Shipping

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery dates are provided for convenience only and are not guaranteed.

Juaana is not responsible for delays caused by shipping carriers, weather conditions, customs, or other circumstances beyond our control.

6. Returns and Refunds

Returns and refunds are handled in accordance with our Refund & Returns Policy.

Please review that policy before requesting a return or refund.

7. User Responsibilities

By using our website, you agree that you will not:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security
  • Upload malicious software or harmful code
  • Copy, distribute, or reproduce website content without permission
  • Provide false or misleading information when placing orders

8. Intellectual Property

All website content, including but not limited to:

  • Logos
  • Graphics
  • Product images
  • Text
  • Designs
  • Icons
  • Website layout

is the property of Juaana or its content suppliers and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Juaana shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of the website
  • Product purchases
  • Delayed deliveries
  • Website interruptions
  • Technical issues

Our total liability shall not exceed the amount paid for the applicable order.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Third-Party Services

Our website may include links to third-party websites or services.

We are not responsible for the content, privacy practices, or policies of third-party websites.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will become effective immediately upon posting on this page.

Your continued use of the website constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Juaana

Address:
9721 Irvine Center Drive
Irvine, CA 92618
United States

Phone: +1 (239) 312-2960

Email: support@juaana.shop