Shipping policy

Effective Date: July 2026

Welcome to Juaana. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy below.

Order Processing

  • Orders are processed within 1–2 business days after payment has been successfully received.
  • Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
  • During sales, holidays, or periods of high order volume, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

Shipping Destinations

Currently, Juaana ships within the United States only.

At this time, we do not offer international shipping.

Estimated Delivery Time

Shipping Method Estimated Delivery
Standard Shipping 3–7 Business Days
Expedited Shipping (when available) 2–4 Business Days

Please note that delivery estimates begin after your order has been processed.

Shipping Costs

Shipping charges are calculated during checkout based on:

  • Delivery location
  • Order weight and size
  • Selected shipping method

Any available shipping promotions or free shipping offers will be displayed during checkout.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and carrier information so you can monitor your shipment.

Please allow up to 24 hours for tracking information to become active.

Delivery Delays

While we work hard to ensure timely delivery, shipping delays may occur due to:

  • Severe weather conditions
  • Natural disasters
  • Carrier delays
  • High shipping volumes
  • Incorrect or incomplete shipping addresses

Juaana is not responsible for delays caused by shipping carriers or circumstances beyond our control.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

If an incorrect address is provided:

  • Shipping delays may occur.
  • Additional shipping fees may apply.
  • Orders returned due to an incorrect address may require additional postage for reshipment.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Missing Items

If your order is incomplete or you receive the wrong item, please contact our customer support within 7 days of delivery.

Include:

  • Your order number
  • Photos (if applicable)
  • A description of the issue

We'll review your request and provide a suitable resolution.

Contact Us

Juaana
9721 Irvine Center Drive
Irvine, CA 92618
United States

Phone: +1 (239) 312-2960

Email: support@juaana.shop