Payment Policy

Effective Date: July 2026

At Juaana, we are committed to providing a secure, convenient, and reliable payment experience for every customer. Please review our Payment Policy before placing an order.

Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

The available payment options may vary depending on your location and device.

Payment Authorization

When you place an order, your payment will be authorized and verified before your order is processed.

Orders will only be prepared for shipment after successful payment authorization.

If payment cannot be verified or is declined, your order may be delayed or canceled.

Currency

All prices displayed on our website are listed in U.S. Dollars (USD).

If you are paying with an international card, your financial institution may apply currency conversion fees or exchange rates.

Pricing

We make every effort to ensure that product prices are accurate.

However, if a pricing error occurs, Juaana reserves the right to:

  • Correct the pricing error
  • Cancel the affected order
  • Issue a full refund if payment has already been completed

Customers will be notified if any pricing issue affects their order.

Sales Tax

Applicable sales tax will be calculated and displayed during checkout based on your shipping destination and applicable laws.

Order Confirmation

Once your payment has been successfully completed, you will receive an order confirmation email containing your order details.

If you do not receive your confirmation email, please check your spam or junk folder before contacting us.

Payment Security

Your payment security is important to us.

All transactions are encrypted using Secure Socket Layer (SSL) technology and processed through trusted third-party payment providers.

Juaana does not store your complete credit or debit card information on our servers.

Fraud Prevention

To protect our customers, we reserve the right to:

  • Verify payment information
  • Request additional verification when necessary
  • Decline or cancel orders suspected of fraud, unauthorized activity, or policy violations

If your order is affected, our customer support team will contact you.

Refunds

Approved refunds will be issued to the original payment method used during checkout.

Once processed, refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Please refer to our Refund & Returns Policy for complete details.

Contact Us

If you have any questions regarding payments or billing, please contact us.

Juaana

Website: https://juaana.shop

Address:
9721 Irvine Center Drive
Irvine, CA 92618
United States

Phone: +1 (239) 312-2960

Email: support@juaana.shop

Thank you for shopping with Juaana. We appreciate your trust and are committed to providing a secure, transparent, and reliable payment experience.